Growth: Build capabilities to accelerate towards the future of work
In service businesses, loyal customers are the ultimate measure of success. By understanding the customer journey you can see what interactions are dragging your business. Friction is your friend, find it and you know where to focus. Then we can help you tune your flywheel to accelerate your ability to compete.
Sales + Marketing Effectiveness
Awareness, Consideration + Acquisition
You need to boost your company’s sales and marketing effectiveness. You know customers have the need, but you are struggling to reach and convince buyers to act.
Client Management + Operations
Customer Success, Engagement + Loyalty
You have outgrown your service model. Your business has scaled quickly, but now you see where customers and their employees experience friction. You need new capabilities yesterday.
We deliver growth solutions that deliver tangible value.
Customer Journey Workshops
Our process is simple. First, you share your desired customer journey, your most common current customer challenge, and we review the tough questions. Next, we interview your team to see where there are different perspectives. And finally, you review the recommendations and decide on a plan to move forward.
Our workshops are designed to bring your team together to establish strategies that will accelerate growth. We cover questions including:
What is your current customer journey?
Where are the most common customer challenges?
Where are your teams not aligned to your customer needs?
Who is your ideal future customer?
What is your future customer reach?
What is your customer acquisition and conversion rate?
What is your customer retention rate?
How loyal are your customers?
Pay-as-you-go Leadership Execution
We work as an adjunct part of your leadership team to fast track your project execution. We have the experts and the tools necessary to accelerate your growth. Where do you need an expert pair-of-hands? We work on projects including:
Design, hire, and train your customer success team
Expand your ability to compete in the SaaS product marketplace
Build and identify channel partnerships
Implement customer Net Promoter Survey process
Launch new products and service, or enter new markets
Lean re-engineering for common customer service issues
“Blythe is a forward thinker of remarkable talent who is constantly on the front edge of technology and product offerings for her clients. I would highly recommend her to anyone in need of creative thinking and fresh ideas for their company. ”